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Support and Information

Hi there, for assistance with your hotel reservation, please call us!

+1 (800) 254-7780

A travel consultant will assist you with your hotel reservation and questions.

Agents are on stand-by 24 hours per day, 7 days a week.

I did not receive my confirmation email

Please try the following:

  1. Check your spam or junk folder and any tabs in your inbox to see if your hotel booking confirmation email was inadvertently sent to one of those folders.
  2. If you have your Itinerary ID, you can log into your Sezzle Account, go to Sezzle Travel Account, in the upper right-hand corner, click on the “My Bookings” link and
  • Enter your itinerary ID.
  • Enter the last name on the hotel booking reservation.
  • You'll also have the ability here to resend your confirmation email to the email address you provided at purchase or to a totally different email.

3. If you do not have your itinerary ID or still cannot locate your reservation, please contact us, Travel Support at +1 (800) 254-7780.

Note: When booking your hotel room, always verify your email address you entered during the purchase process. This is the email address we will send your hotel booking confirmation email to.

Are rooms refundable?

Orders placed with Sezzle Travel will have both refundable and non-refundable room rates. If the booking is tagged as a Refundable Rate in your hotel search, then it’s a refundable room. If it doesn’t have this tag, then it’s non-refundable. We work hard to find you the best discounted hotel prices at the time of your hotel booking. We continually work with many hotel suppliers and our direct hotel partner relationships to get you the best value.

Can I pay for my hotel purchase with my Sezzle Account?

Yes, use your Sezzle Account to travel now, and pay over time.

When you use your Sezzle Account, you have the added benefit of being able to break this payment down into 4 scheduled payments that you'll pay over the next 6 weeks with 0% interest.

You will see these scheduled payments as "Sezzle" on your payment method you have linked to your Sezzle Account.

I want to change or cancel my reservation.

Bookings are either Refundable or Non-refundable and there are no changes or modifications that will be allowed once you booked your hotel.

Should you need to cancel, there will be cancellation fees that will apply based on that hotel room's cancellation policy. You agreed to the reservation’s cancellation policy when you booked. Additionally, there will be no refunds given in the event of a no-show or day of check-in cancellation. This policy will apply regardless of COVID-19, subject to any local consumer laws.

If you need to re-book, you will need to go back into your Sezzle Travel to book a new reservation.